Shipping policy
Shipping Policy
Shipping Policy – The Pain Relief Co.
At The Pain Relief Co., we’re committed to getting the right solution into your hands safely, efficiently, and in a way that suits your individual needs.
Because every customer, product, and delivery is different, we take a personalised approach to shipping rather than applying a one-size-fits-all model.
Shipping Costs
Shipping costs are calculated individually for each order.
This allows us to ensure you receive:
- The most appropriate delivery method
- The safest handling for your product
- The most cost-effective shipping option available
Shipping costs may vary based on:
- Product size and weight
- Delivery location
- Order volume (single vs multiple items)
- Courier availability and service level
Once your order is placed, our team will confirm the best shipping option before dispatch.
Our Approach to Shipping
We don’t believe in overcharging or guessing on shipping.
Instead, we:
- Review your order carefully
- Source the most suitable courier option
- Confirm shipping details where required
- Dispatch your order once everything is aligned
In many cases, we’re able to secure competitive courier rates and pass those savings on to you.
Processing Times
Orders are typically processed within 1–3 business days.
During peak periods or for high-demand items, processing times may vary slightly, but we’ll always keep you informed.
Delivery Timeframes
Delivery times depend on your location and the shipping method selected.
Estimated delivery timeframes will be provided once your order is prepared for dispatch.
Shipping Locations
We currently ship across Australia.
If you are located outside Australia and are interested in our products, please contact us prior to ordering so we can explore suitable options.
Tracking
Where available, tracking information will be provided once your order has been dispatched so you can monitor its progress.
Delays & Delivery Issues
While we partner with trusted delivery providers, occasional delays can occur due to factors outside our control.
If you experience any issues with your delivery, please contact us and we will assist in resolving it as quickly as possible.
Delivery Instructions
If you have specific delivery instructions (for example, authority to leave or access details), please include them at checkout or contact us after placing your order.
Contact
For any shipping enquiries, please contact:
The Pain Relief Co.
Email:
wellness@thepainreliefco.com
Website:
www.thepainreliefco.com